Our top priority at SplashDown Beach (SDB) is, and always has been, the safety and well-being of our guests and team members. We therefore want to provide an update to our operational changes that address the current COVID-19 outbreak. By closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s (WHO) updates, local and state health department guidelines, and travel advisories, we are enhancing our cleanliness and hygiene practices and we will continue to provide the exceptional service for which we are known.
Please find below an inclusive protocol of every step we are taking to keep our guests and team members healthy and safe.
Looking forward to the Best Summer Ever,
Steve & Shelley Turk-Owners
All guests and employees with known exposure or exhibiting symptoms of COVID-19 should stay home. This is a significant first step to ensuring the health and safety of all those on SDB property. We will also be requiring guests to purchase tickets online in advance.
INITIAL REOPENING: Operate at a reduced capacity to ensure social distancing is possible inside the park.
Cleaning Products and Protocols:
Our newly commissioned ‘Clean Team’ members (a new task force we have created to ensure accountability and auditing for all measures presented in this document) will be responsible to enforce that janitorial and operational services maintain specific routes in the inspection and sanitization of all contact surfaces including walls and floors. The frequency of cleaning and sanitizing has been increased in all public spaces using our UV-C Light Wand (described below) with an emphasis on frequent contact surfaces. This includes but is not limited to; the front desk, door handles, public bathrooms, ATMs, stair handrails, dining surfaces, and seating areas.
We currently use cleaning products and protocols which meet EPA guidelines and are CDC approved for use and are effective against viruses, bacteria and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners and suppliers to ensure uninterrupted availability of these cleaning supplies and necessary PPE.
Digital Non-contact Thermometer
Single point of park entry to allow our Guest Services team to conduct temperature scans utilizing non-contact thermometers. Any guest or employee displaying a temperature over 100.4°F will not be allowed access to the property and will be directed towards appropriate medical care.
Hand Sanitizer Stations:
Hand sanitizer dispensing stations will be placed strategically at key guest and employee contact areas such as the front desk area, Bag Check and park entrance, arcade, bar, all food outlets and pool entrances, slides, and restrooms.
Masks will be required upon entering the facility, inside buildings, while using the restrooms, lockers and while on line for food outlets. In aquatic environments, inside the pools or socially distanced in a water attraction line, guests will not be required to wear a mask. Guests will not be required to wear a mask while socially distancing in their designated seating areas.
✓ Will be required to buy tickets in advance online.
✓ Will be screened in prior to entering the park.
✓ Will be required to verify they have not been exposed or in contact with anyone displaying symptoms of COVID-19 within the past 7-14 days or longer based on CDC or NYSDOH guidelines.
✓ Will be screened in their vehicles prior to entering the park.
✓ Will be required to verify they have not been exposed to or in contact with anyone displaying symptoms of COVID-19 within the past 7-14 days or longer based on CDC or NYSDOH guidelines.
Communication of new protocols to guest
✓ Website and printed tickets will have COVID-19 guidelines and requirements.
✓ Signage will be placed at the front entrance reminding guests that they should not enter if they have been recently exposed to, or are showing signs or symptoms of COVID-19.
Personal Protective Equipment (PPE)
Appropriate PPE will be worn by all employees based on their role and responsibilities, and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. If New York state is still requiring everyone to wear a mask in public, every employee working in the park will be provided a clean mask for their shift and required to wear that mask while on property. Gloves will be provided to employees whose responsibilities require them as determined by NYSDOH guidelines.
WATERPARK PUBLIC SPACES AND ATTRACTIONS
Cleaning & Sanitizing Protocol
According to the CDC, there is no evidence that the virus that causes COVID-19 can spread to humans through the water in pools, hot tubs, spas, or water play areas. Proper operation and maintenance (including disinfection with chlorine and bromine) of these facilities will inactivate the virus in the water. We will be maintaining our current pool sanitation protocols with these additional processes:
✓ Disinfect frequently touched areas and equipment such as railings, tubes, and seating areas frequently throughout the day.
✓ Sanitizing stations will be strategically placed in several locations available for guest use throughout the park.
✓ Arcade machines, ATMs, redemption, and other frequently touched surfaces to be sanitized continuously with a deep cleaning upon each shift change.
✓ Disinfectant wipes will be located in the arcade and guests will be encouraged to wipe down their games or buttons prior to using them.
Physical Distancing Protocol
✓ All staff will be issued appropriate PPE to use while working in close proximity to other guests or staff. They will be trained in enforcing distancing between guests while swimming, queuing for rides, and lounging on the deck.
✓ Lounge chairs will be moved as needed to accommodate and promote social distancing
✓ Towers and queue lines will be clearly marked to ensure proper physical distancing.
✓ Signage will be prominently posted at each area reminding guests of maximum occupancies, and distancing guidelines.
FOOD AND BEVERAGE
Dining Areas Cleaning and Sanitizing Protocol
✓ All equipment and surfaces to be sanitized continuously.
✓ Service stations, counters, handrails and trays to be sanitized at least once per hour and logged by Cosimo’s employees.
✓ Dining tables and chairs to be sanitized after each use.
✓ All condiments and sauces will be served as individual packages.
✓ Storage containers to be sanitized before and after each use.
✓ Food preparation stations to be sanitized at least once per hour.
✓ Kitchen to be deep cleaned and sanitized at least once per day.
✓ Food and beverage items being prepared to be transferred to other employees using contactless methods. (by use of serving trays)
✓ Cosimo’s Restaurant Group managers are ServeSafe certified and will maintain all certifications necessary.
Physical Distancing Protocol (six feet or as otherwise advised by the CDC & NYSDOH)
✓ Queuing procedures to be implemented to promote distancing between guests.
✓ Tables to be utilized with appropriate physical distancing between each family or traveling party.
✓ Add tables for increased outdoor seating in the Adventure Island Beach area.
✓ All self-serve condiments to be removed, and replaced with individual packets.
✓ All utensils and straws will be wrapped or pre-packaged.
✓ All food and beverage items to be placed on the table, counter, or other surface instead of being handed directly to a guest.
EMPLOYEE AND GUEST HEALTH
Management will be given clear instruction on how to respond swiftly and report all presumed cases of COVID-19 on property to the NYSDOH or other required authorities. We will work with the Dutchess County Health Department (DCHD) to ensure we are ready to provide appropriate support to our guests.
Case Response & Notification
Should a presumptive case of COVID-19 occur at the park, we will work with the NYSDOH and our local medical partners to follow the appropriate actions recommended by the CDC.